What does the button do underneath?
The button underneath switches the device from day mode (green) to night mode (red). If the button is held for 5 second it will disable motion, but the device will still record and light up. It just won’t move when motion occurs.
My device doesn’t function in a normal manner and lights up randomly?
Switch off your device from circuit breaker. Leave for 10 seconds. Switch back on. If problems persists take video s of the issue with your smart phone or a camera and submit a query to support.
Is my device water proof?
Yes your device is water proof with IP55 rating. It is recommended to have the device under a roof or eve but they will withstand outdoor weather. If you’re unsure please review IP55 rating and its definition. Check website here: http://www.dsmt.com/resources/ip-rating-chart/
What height is recommend to mount my light?
Please refer to the Instruction Manual. Recommended height for installation is 6-8ft (1.8-2.5m). If the light is mounted too high then the range/ distance for the motion sensor to activate will increase. Refer to instruction manual for more details on mounting height and motion range.
I have a fault with my product, it is under 12 months old what do I do?
Submit a support request from the contact form. The support team will review your request and the fault occurring. You will then be contacted regarding the issue at hand and advised if problem is in accordance to the terms and conditions or is an actual genuine fault. If you light is within 12 months then you will be advised of the warranty process. Products that are older than 12 months from original purchase date will not be covered under Warranty.
My light doesn’t seem to follow objects like it should?
Certain limitations are explained in the Terms and Conditions. There are few reasons why this can occur. Ambient temperature can cause the sensor to become less sensitive as it is PIR technology. The light can only follow one item at a time. Condensation or moisture on the lenses can also have an effect on the sensitivity and functionality of the light. If you are sure that your light is not functioning correctly, submit a support request and the support team will respond to your problem.
Can the range of the motion sensor be adjusted?
No the range can not be adjusted. The range also depends on the height at which the light is mounted. PIR has a distance range of up to 15 metres. The PIR will detect heat and motion within this range but as the PIR direction is horizontal, the range can depends on the height of the device when installed.
My light head seems to be slow to following motion?
There is a slight delay from when the light detects motion and when the light head moves to follow motion. This is also in combination with the light head moving at certain speed. As the light turns the camera footage also becomes blurred. it has been set at the speed that it is so there is balance to following motion while keeping some acceptable footage. If the light head was to turn any faster then the camera footage would be even more blurred at the light head would move. These limitations are mention in the terms and conditions.
Is there any lightning protection in my device to prevent power surge?
Yes there is small level of protection built into the circuitry of the every NightWatcher. However there is no protection available for a large power surge or direct lightning strikes. Warranty does not cover for Power surges or Lightning strikes.
What do I do if the unit does not functions correctly?
If the light is behaving erratically, please do not attempt to move the light head manually. This will damage the motor and invalidate the warranty. Firstly, carefully wipe away any moisture or dust covering the PIR panel at the bottom of the light. We then we recommend turning off the mains power to the unit for 10 seconds, to re calibrate the unit. The light should then restart by the moving to the center and the light will come on and turn off after approximately 30 seconds. If problems persist please submit a support request.